At NCG, our customer service sets us apart from other providers of Wholesale Toll and Internet Data services.  It’s this simple: our goal is to make it easy and profitable to do business with us.  Our dedication to customer service only begins with our initial setup services.  We’re here whenever you need us - to answer questions, to train your employees, to handle concerns  - and we do it all quickly and efficiently.  No run-around.  No confusing answers.  No telephone trees.  Just one number to call for immediate, accurate customer service.  You talk to a real person who can give real-time answers.  No one else will service your business better.  You have our word on that.
 

Ongoing Service and Support

1. We Provide a Single Source for Customer Support.  With NCG, there’s only one number to call for questions about your account.  At NCG, we’re knowledgeable and familiar with every account, and we make it easy to have your questions answered and get whatever service you need.
    
2. We’re Consistent and Knowledgeable in Our Answers.  Every NCG Customer Service Representative is intimately familiar with the Independent Long Distance phone industry and the services we provide. 
    
3. We Provide Flexible, Real-time Online Services.  When you add a customer, that number is live as soon as you enter it into the system.  With other providers, you may have to wait 24-48 hours to add a new number.  No other provider can activate a new number in less time than we can.

4. The Online System Is Easy to Use.  In addition, the online services are so flexible, they store much of your information so only a minimal amount of data needs to be entered to place an order.  This increases your productivity and efficiency and allows you to offer better and immediate service to your customers.
    
5. We Supply CDRs on a Daily Basis.  For billing purposes, we provide daily Customer Detail Records (CDRs) at no extra charge.  CDRs for calls placed today are available tomorrow.  Now that’s responsive service!